We provide comprehensive international after-sales support.
- Ring Size Confirmation & Adjustment: We assist with ring size confirmation before shipment and provide one complimentary ring resizing service. The possible adjustment range depends on the design and construction of the individual ring.
- One-Year Repair Warranty: Within one year of purchase, damage confirmed upon inspection to be caused by non-human factors—such as loose settings or missing accent stones—may be repaired under the applicable warranty.
- Lifetime Cleaning & Basic Maintenance: Complimentary cleaning and basic maintenance services are available for the lifetime of the jewelry. Replacement stones, replacement components, or specialized repair work may incur additional charges following assessment.
Clients in Singapore, the United States, and other international locations may contact our team to arrange cross-border shipment for after-sales service.
Applicable shipping costs, estimated repair arrangements, and any potential charges will be clearly communicated before the jewelry is sent.